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1. Called DNA (Did not arrive)
This method is very simple and self explanatory
1.You order the item , receive it (from what i'm hearing from my customers is due to the covid-19 situations most stores just leave it in the building and you don't even need to sign so they have no proof you ever received it.
2. You wait at least 2 days after receiving the product
3. Go to live chat and say that the item hasn't arrived.
4. They will most likely ask if you checked with your neighbors/garage/porch basically everything near you.
5. You say you did and couldn't find the item.
6. The rep will check his options and will usually offer you either a replacement or a refund.
7. If the rep says he wants to launch an investigation with the courier you immediately hang up the call or the live chat and go quickly start a new one and repeat the steps above.
8. Repeat steps 3 to 6 until you get offered a replacement/refund.
* Some tips and tricks
1. They will not start an investigation without your knowledge that's why you need to hang up the moment you see that word.
2. You need to be likeable to the rep and nice so ask him/her how its going and are they staying safe due to the covid situation.
3. Make a story that the product was a gift for your relative's birthday or to your wife or niece. Just make it sound so the rep will feel sorry for you and would want to offer you the quickest help which is a replacement/refund without depressing you even more.
4. I personally suggest using this method only on orders that weren't signed on receival and no more than 300$ (of course you can use it on 1k$ items too its just my personal advice)
Second method
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2. Called EB (Empty box)
this method also very simple to execute and takes between 5-30 minutes to get the refund confirmation
1.You order the item , receive it
2.You wait atleast 2 days after receiving the product.
3.Start a live chat with the rep , greet him/her , ask how are they doing and if they are safe during this horrible pandemic.
4.say that you have ordered the product as a present for your nephew/son/wife and when they opened it they are so dissapointed that the box was empty and that it was the most emberassing moment of your life.
4.If the rep asks you if the box was damaged you simply reply no that it isn't damaged and completely intact. (to avoid courier investigation)
5.The rep will offer you a replacement/refund.
*Some tips and tricks.
1. You need to be likeable to the rep and nice so ask him/her how its going and are they staying safe due to the covid situation.
2. Make a story that the product was a gift for your relative's birthday or to your wife or niece. Just make it sound so the rep will feel sorry for you and would want to offer you the quickest help which is a replacement/refund without depressing you even more.
3. You can add that you are a long time customer and ordered multiple times and never imagined such a scenario could happen that a big company will deliver you an empty box.
4. I personally suggest using this method only on orders below 1,000$ (even 800-1000 can be tricky sometimes)
Third method
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3. Called partial refunding
This method involves ordering multiple items in the same order and claiming that only one out of the 5 arrived. (Mostly used for clothing refunds or pc components)
1. You order the items you actually want to refund and on top of that add something cheap into the order (can be 1-2 cheap items) IMPORTANT: It has to come in a single package.
2. You wait atleast 2-3 days after receiving the products.
3. You start a live chat with the rep , as usual be nice and likeable but show that you are very frustrated and disapointed.
4. Say that you've ordered multiple items but only X arrived (X being the cheapest item)
5. Always make up a good story that this order was urgent because its a special event or a birthday. just use your brain there are endless possabilities
6. Some stores will ask you to fill an afiidavit but some will just issue you a partial refund for all the expensive items you didnt receive.
*Some tips and tricks.
1. You need to be likeable to the rep and nice so ask him/her how its going and are they staying safe due to the covid situation.
2. Make a story that the product was a gift for your relative's birthday or to your wife or niece. Just make it sound so the rep will feel sorry for you and would want to offer you the quickest help which is a replacement/refund without depressing you even more.
3. I suggest doing this on clothing orders and no more than 400$
Last but not least
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4. FTID (Fake tracking id)
This method involves a small investment on your part to make the company believe you've actually returned the item. It has a very high sucess rate but it takes longer than the rest to get the refund.
1. You order the item
2. You receive the item , go to the order online and request a prepaid return label , either via livechat or via the site
3. you can state multiple reasons for the return (delivered late , damaged item , no longer needed , etc.)
4. You receive the pdf file of the return label
5. You go ahead to marketplace into services and find a guy that does the FTID services and contact him.
6. You pay him , send him the prepaid return label and pay for the addon that they all offer (Delivered but copany can't find it)
7. You track the package and wait until it says delivered
8. You start to count 14 days from the day it says delivered
9. You go ahead and contact the live chat or call the company and say that you have returned the item but haven't yet received your refund for the item.
10. The rep will check whether the item has been really delivered to the company and then will issue you the refund.
*Some tips and tricks.
1. If you want the highest sucess rate you use only FTID method
2. I suggest doing this for high value orders
