OP 09 February, 2022 - 09:01 AM
1) Go over to crocs.com and start a live chat with an email you can access
2) Say you bought crocs from somewhere (not online or in a crocs store) and that you discovered they were broken when you went home
3) Say you tried to return them from the store but the store would not accept your return since they were broken
4) The rep should offer to replace your pair after you send them some info. Their email should say something along the lines of
As per our conversation, please reply to this email with the following information:
• Your full name
• Your shipping address
• The style name, color and size of the shoe in question
• Pictures of the damaged item
5) You can use any name and jig your address if you would like. Then fill in the rest of the info according to the type of crocs you want.
6) For the picture I have never tried a corrupted file but I am pretty confident it would work. What I have done is photoshopped an image of crocs to appear as if the strap is broken and just sent them that
7) They should create a replacement order with your info but you will likely not receive any confirmation don't be alarmed it likely worked.
Notes: I have only done this a few times so it may not work great.
Crocs live chat takes a long time to get into as per my experiences
2) Say you bought crocs from somewhere (not online or in a crocs store) and that you discovered they were broken when you went home
3) Say you tried to return them from the store but the store would not accept your return since they were broken
4) The rep should offer to replace your pair after you send them some info. Their email should say something along the lines of
As per our conversation, please reply to this email with the following information:
• Your full name
• Your shipping address
• The style name, color and size of the shoe in question
• Pictures of the damaged item
5) You can use any name and jig your address if you would like. Then fill in the rest of the info according to the type of crocs you want.
6) For the picture I have never tried a corrupted file but I am pretty confident it would work. What I have done is photoshopped an image of crocs to appear as if the strap is broken and just sent them that
7) They should create a replacement order with your info but you will likely not receive any confirmation don't be alarmed it likely worked.
Notes: I have only done this a few times so it may not work great.
Crocs live chat takes a long time to get into as per my experiences