Key things to note before starting:
• Lenovo Monitors are the best to SE.
• Laptops/Computers they like to send out spare parts for, getting a full computer can be very hard.
• You will need a HQ invoice, you should not use Currys, Amazon etc. The best thing to do is find a local store nearby and fake an invoice for them.
We are going to be doing this example with a Lenovo Quad HD 27" LCD Monitor.
We need to start off by finding a Serial Number, there are a lot of generators out there for Lenovo however I find an original serial number is best as it’s less likely to have been used, to find a unique serial number just go on eBay, Facebook marketplace etc. Here is the link to the one I found:
https://www.ebay.co.uk/itm/314018871955?...media=COPY
Once we have the Serial Number we are now going to want to fake the invoice. For this, I found a random store on google by searching “Electronics Store near me” on google. Once I had there name and logo I just used an invoice template of google put there logo and name in and boom we are done, if you want to go one step further you can even contact the people on eBay for there proof of purchase and then edit there address to be yours. (THE ADDRESS HAS TO BE RESIDENTIAL)
All we need to do now is find some pictures to do this again, I used eBay, we just need to pick out some pictures that show the front, sides, serial and back. The pictures should not show any physical damage on the device or they will decline it.
I was able to find these pictures:
Back:
![[Image: Back.png]](https://i.ibb.co/ZB9WgKR/Back.png)
Front:
![[Image: Front.png]](https://i.ibb.co/m5nJj9p/Front.png)
Serial:
![[Image: Serial.png]](https://i.ibb.co/1GjXQHW/Serial.png)
We are now finally ready to actually start the SE.
Head over to
https://pcsupport.lenovo.com/us/en/warrantylookup#/ , now enter your serial number in so in this case mine is “U434380G”. Once you have submitted it, you can check the warranty history to see if it is date, and if anyone else has used the serial number you can see it here:
![[Image: Warranty-Check.png]](https://i.ibb.co/QdygXTV/Warranty-Check.png)
If you are in warranty, you can then proceed with the claim, this Serial isn’t however the concept I am going to explain still works 100%.
We now press the “Contact” button, then the “Submit A New Ticket”, you can then change the country to be your country as the serial numbers are not specific to the country.
When you are asked to put in a reason, I keep it simple as they still do troubleshooting with you anyway, I simply said the following:
![[Image: unknown.png]](https://i.ibb.co/2drbVj7/unknown.png)
For your contact details, make sure to use the same details as you put in the invoice otherwise it will fail, so double/triple check them. You must also make sure the details are residential, no business addresses / po boxes / reships. They don’t bill so don’t worry.
After this, you can skip through the rest of the form and await there emails.
Once they email you back they will likely ask for a phone number to call you on, when they call you they will ask you to do some troubleshooting such as a different wall plug, holding the power buttons down etc etc. You can just pretend you are, however they may ask where you purchased it from and roughly when so make sure you have your invoice ready to reference the information.
They will then ask you to provide some pictures (VERY RARELY; they ask for a video if they do just remake the case on a new serial number), and the invoice, by having them ready you can send them on the phone and speed them up.
They will then ask you to either return the item, you can do FTIDv3 or they will ship you out a replacement unit.
Replacement units do NOT have cables and are considered refurbished. You can double dip it by saying it did not arrive.
