Upon meticulous examination of your website's Terms of Service (TOS), I discerned that the policy stipulates replacements in particular scenarios: discrepancies in the email address or the absence of the promised product in the email correspondence.
Yet, this stipulation fails to encompass the predicament currently faced by the client. The crux of the matter originates from an impediment to product accessibility, a consequence of exigencies beyond the client's dominion,
notably the requisite of an OTP code from the primordial account proprietor for account emancipation.
Does your TOS encompass contingencies for such instances where product accessibility becomes an insurmountable challenge? Moreover, the "SellPass" clause of your
TOS alludes to a predilection for account substitution over the dispensation of refunds, barring exigent circumstances. Nonetheless, an exhaustive perusal of the TOS on your digital platform
does not corroborate the existence of "refunds" or the aforementioned specific terms.
The phrase "<Service Name> with Mail Access" ostensibly conveys entitlement to both the service and dominion over the associated electronic mail account.
Contrarily, the client has merely procured access to an electronic mail account affiliated with the service, which, necessitating supplementary multi-factor authentication,
falls short of guaranteeing unimpeded service access. This significant deviation from the implied promise could be construed as a form of surreptitious advertising.
In light of these observations and the conspicuous logical dissonances in your defense, the adjudication unequivocally favors the Original Poster (OP).
@
K3MO
Provide partial reimbursement to the OP in the amount of 20 dollars.
You have 12 hours in which to do so.