zalando failed refund

[62]

I just failed my zalando refund I want to understand why it failed.
Order around 100e 
The method used was PEB
They replied saying that Our warehouse has checked and confirmed that all the items you ordered were properly scanned, packaged and shipped in the package you received.

---

This is a bump

[167]

you are going to jail

[62]

you are going to jail

thanks mate, helped me out

[18]

Provided with so little information there's no simple answer, it could be a variety of possibilities, for example:

1. your account was totally fresh,
2. there was already some refund history on your account,
3. they correlated your account or any part of your private data with refunding on other accounts,
4. you had an unlucky encounter with a shitty representative

[62]

Provided with so little information there's no simple answer, it could be a variety of possibilities, for example:

1. your account was totally fresh,
2. there was already some refund history on your account,
3. they correlated your account or any part of your private data with refunding on other accounts,
4. you had an unlucky encounter with a shitty representative

is there a way to fix it?

[42]

nice method, thanks