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 809

@Coinchange $250

by Kujo__ - 27 October, 2022 - 09:36 PM
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#2
System bot message: @CoinChange (CoinChange) has been notified about this dispute via private messages and has 24hours to reply in this thread
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top [exp 16/12/24]

 
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#3
Hello,

We have escalated this order with our support team and will be responding with a resolution shortly. Our support system has been having bugs causing tickets to not show up, we do not see any tickets from you.

I apologize for the inconvenience and will be rectifying the issue ASAP.
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#4
@CoinChange Please either process his order or refund him within 24hrs
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#5
Hello,

This customer paid for the exchange over 24 hours after creating the order. As stated on our website, orders arriving after expiration have to be recovered manually by our team due to our privacy policies of deleting order and user data after 24 hours.

Our technical team will be pushing the exchange through within 24 hours. The customer received further information via the email provided on the site. 

We ask all of our customers to recreate orders if they expect it to arrive after the expiration time. Thank you for your patience.

Regards,
CoinChange Admin
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#7
Solved, closed.
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