@Coinchange $250

[38]

Scammers Profile Link: https://cracked.io/CoinChange
Sales Thread:
Amount or Item(s) Scammed: $250
Screenshots of Communication:Tried contacting support they keep ignoring me
Additional Information: I tried to exchange $250 busdeth to btc almost a week ago, a week now and still haven't received any btc, and the order is marked as Expired I used their thing for the automatic refund and I never received the refund even days after and the transaction is indeed confirmed Order ID 86a4dacd-b995-47c0
-9749-b4880ea6b75fCrypto address for a refund: my busd address 0x412bd60CFd8C2E4061cF2f9BD642C28D3a7127eD

[1]

System bot message: @CoinChange (CoinChange) has been notified about this dispute via private messages and has 24hours to reply in this thread

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[333]

Hello,

We have escalated this order with our support team and will be responding with a resolution shortly. Our support system has been having bugs causing tickets to not show up, we do not see any tickets from you.

I apologize for the inconvenience and will be rectifying the issue ASAP.

[11.657]

@CoinChange Please either process his order or refund him within 24hrs

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[333]

Hello,

This customer paid for the exchange over 24 hours after creating the order. As stated on our website, orders arriving after expiration have to be recovered manually by our team due to our privacy policies of deleting order and user data after 24 hours.

Our technical team will be pushing the exchange through within 24 hours. The customer received further information via the email provided on the site. 

We ask all of our customers to recreate orders if they expect it to arrive after the expiration time. Thank you for your patience.

Regards,
CoinChange Admin

[38]

Hello,

This customer paid for the exchange over 24 hours after creating the order. As stated on our website, orders arriving after expiration have to be recovered manually by our team due to our privacy policies of deleting order and user data after 24 hours.

Our technical team will be pushing the exchange through within 24 hours. The customer received further information via the email provided on the site. 

We ask all of our customers to recreate orders if they expect it to arrive after the expiration time. Thank you for your patience.

Regards,
CoinChange Admin

If you think I sent the money too late you are an idiot who knows nothing about crypto, 30 seconds is the time it took me to check when the transaction was done and it was done 1 mins after the order was created on the site, you are just ashamed to admit publicly that your site offers a shitty service and I understand you, I received my refund this scam report  can be closed and I want to advise everyone to never to use this shitty exchange site that takes days to exchange small amounts of money

[18.803]

Solved, closed.

 

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