I just SE'd Logitech, now they are asking me to return the defective unit, here is the message they sent me:
Show ContentSpoiler:
Dear **********,
Thank you for your response and providing the information requested. We do require the defective unit to be returned back to Logitech in order finalize the process for replacement of your **********************!
From here the request will go through a final approval process which can take up to 72 hours for review. Once it has been reviewed, you will receive an email from UPS which includes a pre-paid shipping label for return of the defective product to Logitech. We will use this to help improve future products. If for whatever reason you do not see an email from FedEx within the next 72 hours, please check your Junk/Spam E-Mail folder.
If you do not see it located there, please let us know and we will ensure that you receive your eLabel as soon as possible.
In case the replacement request is rejected for any reason, I will notify you as soon as possible so we can take the next steps needed to get you back up and running. Please don't hesitate to let me know if you need anything else in the meantime.
For future reference, your ticket number for this issue is ******** and you can reference it should you have any further questions regarding this case.
Notes:
1. elabels altered by removing sender information or reference numbers will be deemed fraudulent
2. the elabel's barcode should be intact and readable
3. packages not containing the appropriate device will be deemed fraudulent
4. packages not containing the appropriate device will result in the disqualification of your account from any RMA for any product
Best regards,
***** ******
Logitech Customer Support
What can I do to not ship the defective unit they want while they still send me replacement?
Is FTID or Boxing reliable in this saturation? or is there a better method?
I heard that if there is blood on the item, they won't ship it, but I don't actually believe it though, since I can just cover the blood?
Thanks for any replies that can help!
