08 April, 2024 - 04:36 PM
Hi, how are you sir? the list he mentioned is a list from six months ago, we add and remove wallets every time, we are not saying that the specific wallets are forever, but the coins stay forever and of course you can transfer them to other wallets and he will see the balance as it used to work for him before, We can happily show you that it is possible, but every time we ask him to send the coins to a supported wallet he refuses to do it.
As stated in the message sent to the customer "(there are wallets where you have to use a specific/old version) ✅".
That is, given that we know that there are updates to wallets that are not under our control, we make it clear to customers that the use of wallet types is dynamic.
The tokens are indeed Lifetime. If the customer shares his address with us here, it will be possible to see in Etherscan that the tokens are indeed owned by him.
The customer has the option to send his tokens at any given time to wallets that do support the product and he will see that it works. (as the customer used during the period until he complained< and he was satisfied)
He claims that the coins are not forever, but how is it possible that they are not forever if he himself sent a picture a week ago that he has the coins?
Link to prove he still has the coins - https://ibb.co/n3PwkgQ
There are wallet attachments here
https://ibb.co/yPwz1f3
https://ibb.co/CsyXx4L
https://ibb.co/R0bWRB3
https://ibb.co/nmnr7cQ
There are even wallets that have been added here, of course I can prove anything that exists sir, but I am asking cheap bulk accounts to send his coins as he had previously to a supported wallet and he will see them
As stated in the message sent to the customer "(there are wallets where you have to use a specific/old version) ✅".
That is, given that we know that there are updates to wallets that are not under our control, we make it clear to customers that the use of wallet types is dynamic.
The tokens are indeed Lifetime. If the customer shares his address with us here, it will be possible to see in Etherscan that the tokens are indeed owned by him.
The customer has the option to send his tokens at any given time to wallets that do support the product and he will see that it works. (as the customer used during the period until he complained< and he was satisfied)
He claims that the coins are not forever, but how is it possible that they are not forever if he himself sent a picture a week ago that he has the coins?
Link to prove he still has the coins - https://ibb.co/n3PwkgQ
There are wallet attachments here
https://ibb.co/yPwz1f3
https://ibb.co/CsyXx4L
https://ibb.co/R0bWRB3
https://ibb.co/nmnr7cQ
There are even wallets that have been added here, of course I can prove anything that exists sir, but I am asking cheap bulk accounts to send his coins as he had previously to a supported wallet and he will see them