Scam Report: SANTA Refunding

[16]

Scammers Profile Link: https://cracked.io/SANTA
Sales Thread:
https://cracked.io/Thread-1-REFUNDING-SE...4%EF%B8%8F
Amount or Item(s) Scammed:
£1284.97
Screenshots of Communication: https://www.dropbox.com/sh/f38j0a86af3zv...0Kfsa?dl=0
Additional Information:

I contact him for an amazon refund, he gives me the go ahead and I purchase. I fill in his form and then he ignores me for over a week. He then messaged me again and says that he NOW has an insider to sort my refund.

This time when SANTA contacted me about UK Insider Amazon refunding and offered to let me pay after I got the money back as he had left me hanging in the past. Took my account details, changed the email address and password and then said his insider was AFK. Days had gone by (he said 24h) and I tried to login but I found out that my original email had been removed. I asked him to put it back, but he didn’t have access. He had to call amazon and report my account as hacked. I try to refund normally but my account is under investigation. Amazon then says that I have to do a Visa dispute, but my bank insists that I made this transaction on my own as I deposited the amount the purchase required the days before. So, Amazon refuses to take back the product as they believe it is a visa dispute issue AND it has gone over the refund period, my bank doesn’t believe that it was a fraudulent purchase and SANTA won’t reply or refund me.

Gave out my details to insiders and lost access to them, fucked up my order and refuses to help or give me any advice lol.

Looking at the transactions on my banking app, you can see exactly why my bank is not willing to forward this to Visa, so I’m fucked here.

Based on these screenshots, it’s pretty open and shut how he got my account flagged - it’s unreasonable to have me incur a substantial loss for myself + fuck a totally healthy amazon account because of his negligence.

Crypto address for a refund: 33BemgB3AV7geWLwoC3fe7isRjaRvziKu9

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Further communication: https://www.dropbox.com/sh/bfe3jwelk21r0...GNxca?dl=0

[0]

System bot message: @SANTA (SANTA) has been notified about this dispute via private messages and has 24hours to reply in this thread

top [exp 16/12/24]

 

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[31.387]

Let me break down what happened:

1. The email associated with the Amazon account was changed
   
2. Unfortunately, the refund was delayed because one of my workers was busy
   
3. As a result of the delays, the customer decided to cancel the refund
   
4. The email was changed back to the customer's original one, and when that happened, or shortly thereafter, the account might have been flagged by AVS
   
5. The customer contacted Amazon before the return period had expired, according to their own policy, they are obligated to allow returns of the products
   

Please note that no payments were taken from the customer. The refund was cancelled by the customer himself because of delays. It's possible that the account might have been flagged by AVS after the email was changed back, but I cannot confirm this for certain
 
TLDR: I did not process any payments from the customer. After they regained access to their account, it's possible that the account was flagged by AVS

[31.387]

Let me break down what happened:

1. The email associated with the Amazon account was changed
   
2. Unfortunately, the refund was delayed because one of my workers was busy
   
3. As a result of the delays, the customer decided to cancel the refund
   
4. The email was changed back to the customer's original one, and when that happened, or shortly thereafter, the account might have been flagged by AVS
   
5. The customer contacted Amazon before the return period had expired, according to their own policy, they are obligated to allow returns of the products
   

Please note that no payments were taken from the customer. The refund was cancelled by the customer himself because of delays. It's possible that the account might have been flagged by AVS after the email was changed back, but I cannot confirm this for certain
 
TLDR: I did not process any payments from the customer. After they regained access to their account, it's possible that the account was flagged by AVS

[16]

Let me break down what happened:

1. The email associated with the Amazon account was changed
   
2. Unfortunately, the refund was delayed because one of my workers was busy
   
3. As a result of the delays, the customer decided to cancel the refund
   
4. The email was changed back to the customer's original one, and when that happened, or shortly thereafter, the account might have been flagged by AVS
   
5. The customer contacted Amazon before the return period had expired, according to their own policy, they are obligated to allow returns of the products
   

Please note that no payments were taken from the customer. The refund was cancelled by the customer himself because of delays. It's possible that the account might have been flagged by AVS after the email was changed back, but I cannot confirm this for certain
 
TLDR: I did not process any payments from the customer. After they regained access to their account, it's possible that the account was flagged by AVS

Reiterating what I said to SANTA:

1) It doesn’t matter if you took payment or not, because in the process of doing whatever you would do to warrant receiving a payment you made it so that I was at a loss of 1.3k - this not only nullifies any payment that you would be deserved of, but it also makes you liable for the loss I incurred as a result of trying to use your service. If I take my car to be repaired, and they fuck my car up more than it was before, then they OWE me.
2) Even if you got my access of my account back, you’re ignoring the fact that it’s very unreasonable that I lost access of my account in the first place. Again, if I took my car to get repaired, and they some how lost my car and had to track it down? And then, looking back at (1), once I get my car back it’s even more fucked than what I gave it to the repair shop.

In response to the points he made:

1 - The email was changed and you lost access to the new login details, which is made clear by you having to call amazon yourself to regain access.

2 - Refunds can’t be delayed for weeks and weeks at a time without warning. A whole week between when I first placed the order that you initially said you would refund for me and the next communication.

3 - I didn’t cancel the refund, if you look through I asked for access back to my own account until his insider was ready, that’s a very reasonable response when in the past he had left me on delivered for a whole week.

4 - You contacted Amazon to get my details back, again showing that you didn’t have my account and that an insider had my account. For some reason you keep saying that nothing was done to my account, but how would you know that if my details were given to an insider? Who then changed the login details from what you knew them to be? Makes no sense.

5 - It doesn’t matter, Amazon flagged it as fraudulent because of what you’d done which took the issue out of their hands.

Again, this is very clearly open and shut based on the chats that I have provided.

[31.387]

1. I didn't received any payments from u, I don't have anything to refund
2. You got full access to ur Amazon account

[16]

1. I didn't received any payments from u, I don't have anything to refund
2. You got full access to ur Amazon account

I’m sure anyone reading this thread finds it absurd that you can’t see what’s wrong here - I’m not asking for any money back, I’m asking to be reimbursed for the loss that I incurred by deciding to use your service. I’m also not refuting the fact that I got my account back. I’ll repeat myself again:

1. It doesn’t matter if you took payment or not, because in the process of doing whatever you would do to warrant receiving a payment you made it so that I was at a loss of 1.3k - this not only nullifies any payment that you would be deserved of, but it also makes you liable for the loss I incurred as a result of trying to use your service. If I take my car to be repaired, and they fuck my car up more than it was before, then they OWE me.
2) Even if you got my access of my account back, you’re ignoring the fact that it’s very unreasonable that I lost access of my account in the first place. Again, if I took my car to get repaired, and they some how lost my car and had to track it down? And then, looking back at (1), once I get my car back it’s even more fucked than what I gave it to the repair shop.

They aren’t yes or no questions in this context

[4.348]

I am sorry for writing here, but I can provide some helpful information to both parties.

1. @oswedz 30 days have passed since you ordered - usually Amazon will still take the item back if they agree to generate a return label for you (or for you to just send it back). However, you have a flag against your account, and chat support agents will offer no assistance regarding anything. You need to get in touch with the account specialist team and explain the order wasn't fraudulent and that you just want to return the item. They only reply once every 24-48 hours so be patient, there is NOTHING you can do about it. Do not message chat multiple times, or you will get multiple replies from the specialist team which will just complicate everything. When they tell you to wait 24-48 hours, wait!

2. Unfortunately there is no such thing as an Amazon insider. I am sorry for saying this but it is true, and even big refunders such as SANTA might not know it. This is not on him. The people he hires might not know it. The people they hire know it. I know exactly how "instant" refunds are done and there is no "insider" involved. It is one big fat lie that some people who actually figured out how to do it came up with, so they can charge more for it.

3. @oswedz You are NOT owned any kind of MONEY by SANTA. There have been multiple cases of refunds failing and unfortunately (and honestly) you attempted a fraud which has the risk of not succeeding. Shit happens, you can still resell the item, take some loss and move on. In scam reports like this, usually, there will be no penalty for the refunder, but most refunders offer a free refund up to the same amount to their customer. If SANTA offers you this you can take advantage of it, in case you want to try again and you still trust him.