Scam Report: @SANTA refund service and VIP membership

[34]

Scammers Profile Link: https://cracked.io/SANTA
Sales Thread: https://cracked.io/Thread-1-REFUNDING-SE...4%EF%B8%8F
Amount or Item(s) Scammed: 0.042 BTC (1000 EUR on August 25, 2023)
Screenshots of Communication: https://postimg.cc/gallery/GNR697H
Additional Information: I am reopening this scam report at the suggestion of @Darkness. My previous scam report was closed for an incorrect reason -- it was closed after he added me to the VIP Telegram group. I did not open this scam report because of Santa's failure to add me to the VIP Telegram group (which, for the record, he did not do proactively when I purchased the VIP membership, but only when I opened the previous scam report). The VIP group is inactive and full of outdated information (despite the advertised claim that stores are updated for "lifetime"), but that is besides the main point here.

I consider myself scammed because of the treatment I received during the course of the first refund I asked Santa to do (which was the reason I purchased the VIP membership):

1. Santa lied that he would be able to do the refund “with no issue,” and omitting that the refund could be denied
   
2. The atrocious customer service with extremely delayed response times
   
3. Advertising Wayfair as refundable using an insider when there really was no insider -- a lie
   
4. Knowing that Wayfair would not provide return labels (and thus the refund would fail) on 9/17/23, but waiting until 9/28/23 (at which point I'd messaged him multiple times) to admit that the refund had failed
   • If I had not repeatedly messaged him asking for updates, he would never have gotten back to me about this, and I would've had to wait even longer to find out this result
     
5. Claiming that he is "talking with his team," as if he was still working on the refund, while knowing that this refund will not be able to be done
   
6. The insults and threats to do the refund in a dangerous manner even after I asked him not to proceed
   

All of the above is visible in the screenshots of communication. Santa should not be selling VIP memberships if this is how he treats VIP customers. I would like a full refund of the BTC amount I paid for the VIP membership.

[1]

System bot message: @SANTA (SANTA) has been notified about this dispute via private messages and has 24hours to reply in this thread

top [exp 16/12/24]

 

Taking care of cracked.io's leechers. Every day.
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[31.380]

I am not going to waste more time explaining this repeatedly, you made a purchase 1 year and 3 months ago! You have had, u did, and still have access! I am not refusing to work with u; u are the one refusing!

Not a single message from u since u been added to the group and report been closed. This is just incredible!

[34]

The "access" is not the issue here. You are using the fact that you decided to add me to the VIP group after I opened the scam report as a straw man to distract from the real issue. The issue at hand is the treatment I received from you when I originally purchased the VIP membership.