I want to shed some light on the situation and provide some clarity.
Here's what happened: A user, who's name he still haven't made clear within this report, joined my Discord server on Monday around 7:00 PM. Uplander requested to exchange $60 in LTC from PayPal, and I provided the necessary information. However, after he claimed to have sent the money, I didn't receive it in my email or account. The tricky part is, he showed a screenshot with a different email and name, which I had no knowledge of, and it wasn't related to my PayPal business account which are used for all exchanges.
I made sure to explain to Uplander that the email we use for exchanges and payments is associated with "MarketHub," and we have no record of anyone by that email within BitXchange. But instead of resolving the issue calmly, Esplander, decided to call me a "scammer". Both Esplander & aax provides proof which have no background whatsoever. No ID associated with the user have been provided. Both claim that "No screenshot was able to be taken" - While the ticket system we using, provide all ticket users with a transcript after ticket closure. We have yet any channel set-up for this, but examples can be given below.
I run a store with nearly 400 positive reviews, and I take pride in providing an honest and trustworthy service. Scamming is something I strongly oppose, and it was never my intention to deceive anyone.
In an effort to offer a safe transaction, I suggested to Esplander that we use a forum where I am also ID verified. I believed this would provide better security for both parties. Unfortunately, I didn't know which forum Esplander came from, so I wanted to ensure a smooth and safe exchange, while not breaking the TOS within the forum of outside transactions..
I respect everyone's right to express their concerns. However, I want to emphasize that I am not a scammer, and this situation seems to be a misunderstanding.
Regarding the posts on my thread, some of @Esplanders messages were deleted after staff gave them some warnings about maintaining a respectful environment. This shows what kind of attitude he has towards the rules, while I don't see his motives in frowing such accusations. I also don't know aax relation to Uplander, but based on accusing someone with being a "scammer", feels like the biased side of providing conversation of which users was not related to this. I use two users for the activities onto Discord, which in this case is "fakefrozty" used for my brand MarketHub, which specify with cheats & "poleriser", also knows as "Parady", which is the main & only founder of BitXchange.
To clear up any doubts and ensure a fair resolution, I'm open to providing more information or cooperating with any investigation.
Example of transcript:
https://ibb.co/z8T6nZZ
Example of transcript & how transaction could look like at BitXchange:
https://ibb.co/6BRsXSN
PayPal account business details for exchanges:
https://ibb.co/sWv0nsj &
https://ibb.co/yfyVMLm
Breaking forum rules, harrassing & showing true colors:
https://ibb.co/whDj17T &
https://ibb.co/Hh8Vd28
So to put it simple. He have sent funds to someone who isn't in relation, or onto BitXchange, to a wallet who neither is in relation to BitXchange. He talks about "Request to ban this scammer fast or he will scam others.", while showing clearly how he isn't mature enough or respect others in order to follow rules and accept his own mistakes. Then have friends as him send manipulative photos while using terms that slander others without a background to it. If that would be the case, an user ID in relation to the user told about, and proper connection to MarketHub, as in relation to BitXchange, could be shown.