OP 08 July, 2024 - 04:24 PM
Username: TheRadiant
Profile Link: https://cracked.io/TheRadiant
Short Description Of Product/Service: "Spotify Duo Plan Lifetime $35 | On Your Own Account"
Thread of sales: https://cracked.io/Thread-Supreme-%E2%AD...E-WARRANTY
Screenshots of conversation (ibb.co / imgur.com) : https://imgur.com/a/I2A6107
Amount scammed: $35 USD
Reason:
TLDR: Breaking own TOS, Warranty not honoured, Refusing fix and avoiding fix.
The official Radiant TOS as found on posts and the official telegram: rentry . co / radiantservices#tos in case of him changing them as a result of this post the way back machine snapshot serves as evidence of it being relevant at the time of writing and thus applicable (had to remove the hyperlink as it was suspected as a cashlink but if you go to the website and put in the url the snapshot from today is there.
In my below reasoning the following TOS have been broken so have been quoted here for convenience
Quote
2. Our Lifetime Warranty guarantees that your upgrade will remain in effect for as long as the method lasts, not for a specific period of time.
3. We take pride in delivering high-quality upgrades, and in the unlikely event of any downtime or a very rare case of account being banned, we will immediately perform necessary upgrades on your account or provide a new one of which you can change info, depending on the situation.
and arguably:
Quote7. We strive to complete every order within 48 hours after payment.
For simplicity:
RadiantServices, TheRadiant, and all other names will be referred to as "the seller" or equivalent. The date since the request was made will be simplified to 2 months. In the above screenshots, the initial date of May 14 is shown when the request was made. As of the current date of July 7, it has been 55 days but will be referred to as 2 months here fourth.
[list=square]
[*]The seller agrees in DMs that the reasoning for the delay is not due to a change in method but rather "low stocks." Thus, under section 2, the lifetime warranty is still applicable. The TOS states that the "upgrade will remain in effect for as long as the method lasts." The upgrade being down for 2 months directly violates the applicable warranty issued on the sale.
[*]As for section 3, where "downtime" is mentioned, the seller promises to "immediately perform necessary upgrades." By not performing the fix for 2 months, the seller again directly contradicts the TOS. In addition, the seller states it is an "unlikely event." A quick read of any of the Telegram channels run by the seller, as well as replies to his posts on this forum, shows the opposite, further demonstrating his general disregard for the TOS.
[*]I would also argue that under section 7, given that my payment is a one-time purchase, the seller promises to complete an "order" to fix my upgrade within 48 hours. This is significantly less time than the 2 months I have waited.
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As seen in the above screenshots, I have already attempted to personally resolve the issues and requested a refund with little success.
I would argue that these violations alone are substantial enough to warrant a full refund.
In addition, TOS aside, the lies, contradictions, and dishonest business practices are reason enough for a refund on the product.
This includes the fake "queue" system (see screenshot for evidence), claiming to fix a product by requesting login details for an upgrade, and then responding days later with copy-and-pasted messages (again, as seen in screenshots).
While I understand that "stocks are low," this does not excuse the violations mentioned above. Furthermore, while you may not disclose your method for this product, I am happy to explain privately to an admin why this is more a case of lower profitability rather than low stocks.
If the admins agree that my case is valid:
$35 USD worth of ETH to the following address:
0x7BB33016D9DA252E0BCd1Ce94F3Bfc778d73530E
OR
The aforementioned account will be fixed, and all future fixes will happen within one week. "Some compensations planned" were mentioned in a now-deleted announcement (proof provided in screenshots) in the form of another upgrade, which I am happy to discuss and agree upon with you. This will be done within 48 hours as promised in the TOS. If this clause is chosen and not respected, the seller agrees to pay $50 USD for further timewasting.
Profile Link: https://cracked.io/TheRadiant
Short Description Of Product/Service: "Spotify Duo Plan Lifetime $35 | On Your Own Account"
Thread of sales: https://cracked.io/Thread-Supreme-%E2%AD...E-WARRANTY
Screenshots of conversation (ibb.co / imgur.com) : https://imgur.com/a/I2A6107
Amount scammed: $35 USD
Reason:
TLDR: Breaking own TOS, Warranty not honoured, Refusing fix and avoiding fix.
The official Radiant TOS as found on posts and the official telegram: rentry . co / radiantservices#tos in case of him changing them as a result of this post the way back machine snapshot serves as evidence of it being relevant at the time of writing and thus applicable (had to remove the hyperlink as it was suspected as a cashlink but if you go to the website and put in the url the snapshot from today is there.
In my below reasoning the following TOS have been broken so have been quoted here for convenience
Quote
2. Our Lifetime Warranty guarantees that your upgrade will remain in effect for as long as the method lasts, not for a specific period of time.
3. We take pride in delivering high-quality upgrades, and in the unlikely event of any downtime or a very rare case of account being banned, we will immediately perform necessary upgrades on your account or provide a new one of which you can change info, depending on the situation.
and arguably:
Quote7. We strive to complete every order within 48 hours after payment.
For simplicity:
RadiantServices, TheRadiant, and all other names will be referred to as "the seller" or equivalent. The date since the request was made will be simplified to 2 months. In the above screenshots, the initial date of May 14 is shown when the request was made. As of the current date of July 7, it has been 55 days but will be referred to as 2 months here fourth.
[list=square]
[*]The seller agrees in DMs that the reasoning for the delay is not due to a change in method but rather "low stocks." Thus, under section 2, the lifetime warranty is still applicable. The TOS states that the "upgrade will remain in effect for as long as the method lasts." The upgrade being down for 2 months directly violates the applicable warranty issued on the sale.
[*]As for section 3, where "downtime" is mentioned, the seller promises to "immediately perform necessary upgrades." By not performing the fix for 2 months, the seller again directly contradicts the TOS. In addition, the seller states it is an "unlikely event." A quick read of any of the Telegram channels run by the seller, as well as replies to his posts on this forum, shows the opposite, further demonstrating his general disregard for the TOS.
[*]I would also argue that under section 7, given that my payment is a one-time purchase, the seller promises to complete an "order" to fix my upgrade within 48 hours. This is significantly less time than the 2 months I have waited.
[/list]
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
As seen in the above screenshots, I have already attempted to personally resolve the issues and requested a refund with little success.
I would argue that these violations alone are substantial enough to warrant a full refund.
In addition, TOS aside, the lies, contradictions, and dishonest business practices are reason enough for a refund on the product.
This includes the fake "queue" system (see screenshot for evidence), claiming to fix a product by requesting login details for an upgrade, and then responding days later with copy-and-pasted messages (again, as seen in screenshots).
While I understand that "stocks are low," this does not excuse the violations mentioned above. Furthermore, while you may not disclose your method for this product, I am happy to explain privately to an admin why this is more a case of lower profitability rather than low stocks.
If the admins agree that my case is valid:
$35 USD worth of ETH to the following address:
0x7BB33016D9DA252E0BCd1Ce94F3Bfc778d73530E
OR
The aforementioned account will be fixed, and all future fixes will happen within one week. "Some compensations planned" were mentioned in a now-deleted announcement (proof provided in screenshots) in the form of another upgrade, which I am happy to discuss and agree upon with you. This will be done within 48 hours as promised in the TOS. If this clause is chosen and not respected, the seller agrees to pay $50 USD for further timewasting.
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