(18 May, 2024 - 03:24 PM)Liars Wrote: Show More@
iNegan Provide him with a refund of the amount deducting the costs of 1 card. In the future, if you are not going to be online for whatever reason, once you are back online you should offer a customer a refund to avoid complicated situations. Do so within 24 hours.
Thanks for your time but.
"once you are back online you should offer a customer a refund"
Actully i have did! you might didn't notice that i did.
As you can see here in this screenshot once i was online back i offer a refund for the first card regardless it was working and it was his fault but i was OFFLINE. so i did what you saying
But he requested second one which i covered the cost and didn't work due he has card have 10$ balance but he trying to buy a product that cost 11~15$ which clearly won't work.
So i believe you might need to review this case again cause i really did what you saying.
Thank you.
(18 May, 2024 - 07:55 PM)iNegan Wrote: Show MoreThanks for your time but.
"once you are back online you should offer a customer a refund"
Actully i have did! you might didn't notice that i did.
As you can see here in this screenshot once i was online back i offer a refund for the first card regardless it was working and it was his fault but i was OFFLINE. so i did what you saying
But he requested second one which i covered the cost and didn't work due he has card have 10$ balance but he trying to buy a product that cost 11~15$ which clearly won't work.
So i believe you might need to review this case again cause i really did what you saying.
Thank you.
I'm okay to refund after deduct cost of 2 cards since i see that fair. he was trying to buy something that more that card has and it was his fault he didn't know that.
as the our chat logs provide that
If he just go bought something cost 10$ or 9$ or whatever it was working like charm and all this was not going to happen.