(04 July, 2024 - 01:34 PM)KSZ Wrote: Show More@PoorPureGold I checked your shop and the said product is advertised as instant delivery and level 3, meaning your buyer needs to get the correct product instantly, you cant make him wait even 30 minutes for a replacement since you don't know the urgency of that buyer. Your terms of service for replacement are not valid here because you didn't deliver the correct product and the replacement was not near instant either, you asked for 24 hours. Hence the buyer has a right of refund. In this dispute, you never denied his claims of a wrong product received and you kept on insisting on a replacement based on your terms of service and I already explained above why your terms of service are not valid here.
To avoid such situation in future, either remove the word instant, or ensure you add correct stock to the shop.
@PoorPureGold you also said we dont respect terms of service, we have a rule in the marketplace to waive them if we have a reason to believe it is being used to scam or be unfair to the buyer.
https://cracked.io/misc.php?action=help&hid=10 rule#12.
Hence please refund him within 24 hours.
Does this still apply if he uses the product despite knowing it's level 2?
Refund Sent!
https://live.blockcypher.com/ltc/tx/8a47...138bfbfe84
I do not consent to sell product or my services to @Malachai Please do not purchase from my shop. If you do, I refuse to provide services to you.
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