Boomcat dispute x2

[0]

I talked with user for a while but he don't agree for the replacement so i will just put the stutation from my side so a admin can look for it and decide :


1. The user confirmed he logged in the account and didnt report any issues for it
2. After 18 days he claims the account is dead and had issues and asks for refund
3. Since 18 days is a long time frame and i cant investigate properly i am offering him a replamecent
4. User claming he will have same issues again which is what i believe not gonna happen again cause we had some major updates on our application & login process
5. I even agreed to issue a refund if he has same "issues" again but he only asks for a refund.

at this point i am leaving to cracked.to admins to decide for me to refund or replace.

[25]

i add something, this is the second account that gives me the first afue banned, and I closed the dispute because it would give me this account but it was also banned, I can't trust another 3rd time because I already lost money in the first account since I bought balance and in the second I had to buy a smartphone, the truth is I don't want to be creating 3-4 dispute topics for an account that I want to use but are banned, so I request a refund

[18.859]

i add something, this is the second account that gives me the first afue banned, and I closed the dispute because it would give me this account but it was also banned, I can't trust another 3rd time because I already lost money in the first account since I bought balance and in the second I had to buy a smartphone, the truth is I don't want to be creating 3-4 dispute topics for an account that I want to use but are banned, so I request a refund

Why did you wait 18 days to report that the account never worked within 12 hours?

 

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[25]

Why did you wait 18 days to report that the account never worked within 12 hours?

why hadn't I checked the hotmail mail since now I don't have access to the number I gave in the other account and now it only gives a hotmail, on the 18th when I try to enter and check the email to get the code look that the account on the 2nd was banned, and it was delivered on November 1st, I didn't have access to see the emails since I have a smartphone only for revolut as I advise

[25]

This is a bump

[18.859]

@CodigoNica I do not see a reason why he should be liable as it been 18 days. We are not sure what you did on the account. You would of got it termed. We just do not know. But, if  the buyer wants to give you a replacement. You would take it as it already been 18 days we cannot verify anything. Solved, closed.

 

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